Accessible transport infrastructure does not always guarantee accessible mobility. Even in cities with extensive investments in accessible public transport, people with disabilities may continue to experience uncertainty, unreliable services and everyday mobility challenges.

In this TRATSEDI webinar, Yeon-Joo Kang will present findings from her research published in the Journal of Transport & Health, examining how people with disabilities experience accessibility and uncertainty across the Seoul Metropolitan Area.

Drawing on 22 qualitative interviews and three go-along observations, the study explores how elevator breakdowns, inconsistent accessibility information, unpredictable assistance and service disruptions affect mobility experiences. It introduces the concept of experiential stability, highlighting the importance of sustained reliability, predictability and confidence throughout the travel journey.

The webinar will also explore the value of qualitative research in understanding lived mobility experiences and discuss implications for transport planning, inclusive service design and mobility justice.

Who Should Attend?

This webinar will interest researchers, transport practitioners, policymakers, accessibility advocates, urban planners and anyone committed to developing more inclusive and reliable transport systems.

Join us for an engaging discussion on why accessibility must be measured not only by the infrastructure provided, but also by the reliability and quality of mobility experiences.